Frequently Asked Questions

ShiLives is a holistic wellness platform built for women—combining AI-powered personalization with organic, clean products and support that nurtures your mind, body, and soul. Through intelligent tools like Signal and your wellness companion Sana, we help you understand more than just your symptoms. We analyze cycles, decode emotional patterns, and uncover deeper rhythms—so you can finally feel seen, supported, and in sync with yourself.

ShiLives addresses the whole woman—mind, body, and soul—rather than treating symptoms in isolation. We use AI technology combined with empathy, honor women's cycles and life stages, offer hormone-safe formulas, and provide personalized care that evolves with your journey.

Begin with the Signal quiz—a quick wellness assessment that reads your symptoms, patterns, and cycle to recommend personalized products and rituals. Once you complete it, you can further reach out to Sana, your AI wellness buddy, who’ll offer deeper guidance, ongoing support, and product adjustments based on your changing needs. Together, Signal and Sana create a wellness experience that’s truly made for you.

ShiLives is for every woman, in every life stage and chapter. Whether you’re managing PMS, PCOS, postpartum shifts, perimenopause, or riding the waves of daily stress, emotional overwhelm, heartbreak, burnout, or deep-down fatigue, we’re here for your mind, body, and soul. Real life isn’t linear—and neither is healing. ShiLives meets you exactly where you are.

Signal is our AI-powered wellness decoding tool. It analyzes over 30+ biofeedback signals—hormonal, emotional, digestive, energetic and a lot more—to uncover the patterns behind your symptoms and recommend holistic solutions.

You'll receive a personalized wellness blueprint, targeted product matches, and access to Sana for continuous support and refinement.

Unlike generic trackers that offer one-size-fits-all solutions, Signal is built by women's health experts and AI scientists, incorporating functional medicine, Ayurveda, and real-world women's stories. It considers your life stage, cultural background, and bio-individual patterns.

ShiLives offers natural wellness supplements, organic products, hormone-safe formulas, gut-friendly options, and holistic healing products. All products are clean, effective, and designed specifically for women's health needs.

Based on your Signal results and ongoing interactions with Sana, we recommend 3-5 targeted wellness matches that align with your specific health concerns, life stage, hormonal patterns, and wellness goals.

Yes. Our products are 100% natural organic and clean, hormone-safe, and formulated with certified organic ingredients.

If your concern isn't listed in our categories, you can drop us a message. We're constantly expanding our offerings based on women's real needs and feedback from our community.

Yes. All ShiLives products meet rigorous international safety and quality standards. We work only with trusted partners and certified manufacturers. Our offerings are: FSSAI licensed HACCP certified EU compliant EFSA-compliant Each formula is carefully vetted to be clean, hormone-safe, and aligned with the highest standards of transparency, purity, and ethical production—so you can feel confident about what you’re putting into your body.

Your Signal results and wellness buddy’s smart analysis work together to recommend wellness solutions based on your body, cycle, and current needs—so everything feels hyper personalised and relevant to your unique needs.

Our wellness solutions support the whole you—mind, body, and soul. From hormonal balance, PMS, and PCOS to gut health, mood, energy, sleep, libido, and emotional clarity—we’re here for every layer of your well-being.

Yes—our “Better Together” bundles combine products designed to work synergistically.

Cycle syncing involves aligning your lifestyle, nutrition, and activities with your menstrual cycle phases. ShiLives provides guidance on what to eat, how to exercise, and how to manage energy throughout your cycle.

We address PMS through hormone-balancing supplements, cycle-syncing guidance, mood support strategies, and lifestyle modifications that work with your body's natural rhythms rather than against them.

Yes, we provide support for irregular periods through hormone-balancing approaches, stress management (as stress affects cycles), nutritional support, and lifestyle modifications guided by our AI and expert knowledge.

We take a holistic approach to hormonal balance, addressing underlying causes like stress, nutrition, sleep, and lifestyle factors rather than just treating symptoms, with personalized supplement and lifestyle recommendations.

Our approach is designed for real life—we provide practical, doable recommendations that fit into busy schedules. Sana offers quick check-ins, micro-interventions, and support that adapts to your daily reality.

Absolutely. We provide comprehensive stress support through adaptogen supplements, nervous system regulation techniques, mindfulness practices, and lifestyle modifications that address stress at its root.

Through Sana's life coaching features, we help you redefine what balance looks like in your life, set boundaries, manage overwhelm, and reconnect with your values and priorities.

We offer fitness coaching that respects your real-life flow, considering hormonal shifts, energy levels, and life circumstances. Guidance includes when to push, when to rest, and how to move in alignment with your body's needs.

Our nutrition guidance considers your menstrual phase, gut health, cultural food patterns, and individual needs rather than generic diet advice. We make nutrition feel intuitive and sustainable.

ShiLives is designed to support overall wellness and can complement traditional healthcare. However, always inform your healthcare providers about supplements you're taking and don't replace prescribed treatments without medical guidance.

The provided content doesn't detail healthcare provider partnerships, but the platform's science-based approach suggests compatibility with integrative healthcare approaches. Contact ShiLives for information about provider resources.

While not explicitly mentioned, sharing wellness assessments with healthcare providers can be valuable for comprehensive care. Check with ShiLives about how to export or share your results appropriately.

ShiLives supports wellness but isn't a replacement for medical care. Serious health concerns should always be addressed with qualified healthcare providers, with ShiLives serving as complementary support.

ShiLives is built on functional medicine, Ayurvedic principles, and women's health science, with input from women's health practitioners, clinical psychologists, nutritionists, and other experts. Specific studies aren't detailed in the provided content.

The platform was built by women's health experts and AI scientists, with an advisory team including women's health practitioners, Ayurvedic doctors, clinical psychologists, fitness trainers, nutritionists, and yoga & meditation therapists.

The platform's expert-backed approach and adaptive AI suggest ongoing incorporation of current research. Contact us for detailed information.

Recommendations are based on expert knowledge, established health science, and AI analysis of individual patterns. The platform combines multiple validated approaches rather than relying on single methodologies.

It means we don’t just look at what’s wrong—we look at all of you. Your energy. Your emotions. Your inner voice. Soul-centered wellness sees you as more than symptoms or cycles. It’s about honoring the connection between your body, your mind, and your spirit. At ShiLives, we blend AI and empathy, science and softness, offering guidance and products that don’t just fix—but help you feel whole, grounded, and truly understood. Because real healing starts when you feel safe enough to be your full self.

ShiLives blends the best of ancient wisdom and modern science—drawing from Ayurveda, functional medicine, clinical psychology. Every recommendation is designed to support your unique rhythm—holistically and respectfully.

We never give blanket advice. Everything is personalized to your mind, body and soul. From hormones, energy, stress levels, and lifestyle—right down to your rituals.

We ship in the Netherlands at the moment. Orders over €50 ship free.

Not satisfied? Reach out to our support team—we’re here to make things right.

Yes, you can subscribe to your personalized wellness plan for consistent support and automatic delivery.

Order modification policies depend on processing status. Contact our customer service team immediately if you need to make changes to your order.

Orders are typically processed within 1–2 business days. Once dispatched, standard delivery within the Netherlands takes approximately 2–5 business days. Delivery times may vary based on your location and selected shipping method.

At this time, we only ship within the Netherlands. However, we are exploring options to offer international shipping to other EU countries in the near future. But if you are only interested in consultation, those can be accessed globally.

Yes, certain items are non-returnable for hygiene and safety reasons. These include: Opened or used personal care products Perishable goods

If you are returning an item due to a defect or error on our part, we will cover the return shipping costs. For other returns, you will be responsible for the return shipping expenses.

Once we receive and inspect your returned item, we will process your refund within 14 days. The refund will be issued to your original payment method.

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product. If you receive a damaged or incorrect item, please contact our support team within 7 days of receiving your order. Provide your order number and a photo of the item in question. We will work promptly to resolve the issue.

Absolutely. We follow GDPR and HIPAA-compliant standards, with end-to-end encryption and full user control over your data.

Yes. You can request a full data deletion anytime. Who has access to my health data? Only you—and the AI engines that personalize your experience (like Signal and wellness buddy). Our team doesn’t read or access your individual data unless you explicitly request help and grant us permission. Everything is designed with your privacy in mind.

Not without your consent. If you opt in to share anonymized data to help us improve our models, it’s completely de-identified and used strictly for enhancing the ShiLives experience. But that choice is always yours.

Only what you’re comfortable sharing. You can use the Ovulation Calculator and shop from our store without inputting personal health data. If you’d like deeper personalization through Signal and Sana, we’ll ask a few wellness questions—but it’s always your choice.

Yes. You can request a full copy of your stored data via your account settings or by emailing our support team. We believe in full transparency.

Only to serve you better. Your data powers your personalized wellness journey—helping Signal and Sana offer accurate, relevant guidance tailored to your cycle, symptoms, and life stage. We never use it for advertising or outside marketing.

Because your wellness journey deserves more than a search bar with answers. Most AI tools were designed to solve problems, not to support people. They’re fast, informative, and powerful—but they’re also built on neutral data that doesn’t take your hormones, trauma, culture, or emotions into account. They weren’t made for your cycle. Or your sleepless nights. Or the guilt you carry when you cancel plans because of cramps, anxiety, or burnout. ShiLives is different. Our AI was built for the nuances of being a woman. ShiLives’ AI is custom-trained specifically for women’s health and wellness. It’s not a generalist chatbot — it’s a wellness engine designed with female physiology, emotions, hormones, and life phases in mind. your AI wellness companion, doesn't just scan your questions. She recognizes your patterns. She remembers your pain points. She listens for what’s not said. ShiLives guides you through a structured and emotionally intelligent flow — a quiz, intake, and analysis designed by experts and AI — to surface your real needs, not just surface-level symptoms. She isn’t just responding—she’s walking beside you. And when you’re too overwhelmed to explain what’s wrong, she already knows where to start.

ShiLives AI ecosystem isn’t “just smarter”—it’s more soulful. Here’s how our AI ecosystem meets you where you are—and grows with you: Emotional + Physical Pattern Recognition Other tools might link fatigue to low iron. Sana links it to your late follicular dip, your sleep log, your emotional state after that tough conversation last Thursday. She pieces the puzzle together with intelligence that feels intuitive. Bio-Individual Product Matching We don’t believe in pushing pills. Sana recommends clean, hormone-safe, life-stage-specific supplements that actually align with your needs—not what’s trending or mass-marketed. Judgment-Free healing in Real Time Having a breakdown at midnight? Feeling bloated before a presentation? You can talk to Sana anytime. No waiting rooms. No “come back next week.” Just gentle, real-time care—when you need it most. Depth Over Data You’re not a number, and your journey isn’t linear. Our AI doesn’t just give advice—it asks questions that help you reflect, rewire, and reconnect with your body. Think less transactional, more transformational.

Because information doesn’t equal transformation. The world is full of AI-generated answers: “Try magnesium.” “Drink more water.” “Exercise three times a week.” But what happens when you still feel foggy after sleeping 8 hours? When your skin breaks out mid-cycle and your doctor just says “It’s hormonal”? When you're told it’s all in your head—but your body keeps sending signals? ShiLives is built for those moments. Not to fix you. But to help you remember you were never broken. Our AI doesn’t hand out one-size-fits-all fixes. It reads your rhythms, tracks your emotional triggers, and offers rituals, reflections, and real wellness—the kind that nurtures your body, your energy, and your story. Because true wellness isn’t just about “doing things right.” It’s about being truly seen—and supported—exactly where you are.

Email us at support@shilives.com or use the live chat on our website. We love hearing from you.

We’re available Monday–Friday, 9 AM to 6 PM CET. We aim to respond within 24 hours.

Yes! You can reach our team during business hours via the chat bubble on our website.

We currently support English and Dutch, with more languages coming soon.

You can leave reviews on product pages or email feedback directly to us—we’re always listening.

No, but having an account makes it easier to track orders, manage subscriptions, and personalize your experience.

You can create or delete your account from the login page. Need help? Just drop us a message.

Login and head to your account settings to update your email, password, or delivery address.

Yes! You can subscribe to monthly wellness bundles personalized to your life phase and goals.

Log into your account at any time to pause, change, or cancel your subscription.

Yes, you can pause and resume whenever you like—wellness should work on your timeline.