ShiLives Health Data Policy

At ShiLives, we don’t just respect your privacy — we treat it like the sacred trust it is. Your health journey is deeply personal, and your data should be too. This Health Data Policy explains how we collect, store, protect, and use your health-related information with empathy, integrity, and full transparency.

1. What Counts as Health Data?

“Health data” includes any information that relates to your physical, emotional, or hormonal well-being, such as:

• Symptoms, moods, and energy levels
  
• Menstrual cycle, fertility, or pregnancy status
  
• Emotional and lifestyle patterns (e.g., stress triggers, sleep rhythms)
  
• Wellness preferences and supplement usage
  
• Data provided in The Signal™ or shared with Sana, your AI wellness companion
  
• Insights generated through wellness chats, quizzes, or consultations

2. Why We Collect Health Data

We collect health data only to serve you better — never for marketing gimmicks or vague analytics. Here’s how we use it:

• To generate personalized wellness recommendations via The Signal™
  
• To help Sana (your AI companion) tailor emotional support, rituals, or product suggestions
  
• To track your life stage (e.g., PCOS, postpartum, menopause) for relevant care
  
• To provide educational content, reminders, or curated bundles that feel just right
  
• To help you identify patterns — not just symptoms
  

Note: We will never use your health data to make assumptions about your gender identity, diagnosis, or worth. You are not a data point — you are a whole person.

3. What We Never Do

• We never sell your health data.
  
• We never share your data with third-party advertisers.
  
• We never track sensitive health inputs for commercial gain.
  
• We never use AI to replace medical professionals or make health diagnoses.

4. Your Consent, Your Control

You are always in control of your data.

• You choose what to share — no mandatory questions.
  
• You can delete your health data at any time from your dashboard or by writing to privacy@shilives.com.
  
• You can request a full export of your health insights.
  
• You can opt out of AI-based personalization without losing access to general wellness tools.

5. How We Protect Your Health Data

Your safety matters, both physical and digital. Here’s how we guard your information:

• Encryption: All health data is encrypted in transit and at rest
  
• Storage: Data is stored on GDPR- and HIPAA-compliant servers located in the EU
  
• Access: Only authorized ShiLives team members can access health data — and only when necessary
  
• Anonymization: AI models are trained using anonymized data to preserve your identity

6. Sharing & Partners

ShiLives only shares your data in these specific and limited cases:

• Technology partners (like Shopify or analytics tools) that help us operate, with strict confidentiality agreements
  
• Wellness experts you choose to consult with through ShiLives (e.g., a dietitian or yoga therapist), and only with your permission
  
• Legal obligations where required to comply with regulations or protect safety

7. Data Retention

• We retain your health data only as long as necessary to provide meaningful service or comply with legal regulations.
  
• You can request deletion at any time, and we’ll erase your records from both active systems and backups (within 30 days).
  
• If your account remains inactive for 24 months, we may prompt you before securely deleting any stored health data.
  

8. Children’s Privacy

ShiLives does not knowingly collect health data from users under 18. If you're a parent or guardian and believe your child has shared data with us, contact privacy@shilives.com to request deletion.

9. Your Rights (Under GDPR & Global Privacy Laws)

If you’re in the EU, EEA, or other regions with strong data protection laws, you have the right to:

• Access your health data
  
• Correct inaccuracies
  
• Delete your data
  
• Object to processing
  
• Withdraw consent at any time
  
• Lodge a complaint with a data protection authority
  

We honor these rights, globally.

10. Contact Us

Have a question about how we use your health data? Want to change, access, or delete your info?

Email us anytime at privacy@shilives.com

Your story is sacred. Your data should be too.
At ShiLives, we don’t just analyze your health — we honor it.