Privacy policy

At ShiLives, your privacy is not just a legal requirement—it’s a sacred trust.

This Privacy Policy describes how ShiLives ("we", "us", or "our") collects, uses, and safeguards your personal data when you visit [www.shilives.com] (the “Site”), engage with our services, take the Signal assessment, chat with Sana, or make a purchase from our wellness platform.

1. Collecting Personal Information

We collect information to help personalize your wellness journey and ensure smooth, safe transactions. This includes:

a) Device Information

  • What we collect: Browser version, IP address, time zone, cookies, pages viewed, referring URLs, session activity.
  • Why we collect: To optimize your experience, analyze trends, and ensure website functionality.
  • How: Automatically via cookies, tags, and pixels.
  • Shared with: Analytics tools like Google Analytics and Shopify.

b) Order & Account Information

  • What we collect: Name, billing/shipping address, email, phone, payment info.
  • Why we collect: To process orders, provide shipping updates, issue invoices, screen for fraud, and send you tailored product and wellness communications.
  • How: Directly from you.
  • Shared with: Shopify and payment processors.

c) Wellness & Quiz Data

  • What we collect: Your quiz answers from Signal, AI interactions with Sana, preferences, life-stage, symptoms, and health goals.
  • Why we collect: To personalize your wellness recommendations, generate your Soul-Centered Wellness Plan, and deliver meaningful support.
  • How: Through your direct input during assessments and consultations.
  • Shared with: Only internal tools; never sold or disclosed to advertisers.

d) Support Communication

  • What we collect: Any messages or support requests sent via email or forms.
  • Why we collect: To assist you, resolve issues, and improve our service.

2. Personal Data and Minors

Our platform is not intended for children under 18. We do not knowingly collect data from minors. If you are a parent or guardian and believe your child has provided us with personal information, please email us at privacy@shilives.com to request deletion. 

3. Sharing Your Information

We only share your data with service providers essential to operate ShiLives effectively.

For example:

  • Shopify: to power our e-commerce infrastructure.
  • Analytics & Marketing Tools: such as Google Analytics (see more here).

We may also disclose your data to comply with legal requirements or protect our rights.

4. Behavioral Marketing & Tracking

ShiLives may use anonymized browsing data to show you products and services most relevant to your needs.

You can opt-out of targeted ads via:

To prevent tracking entirely, adjust cookie settings via your browser or use opt-out browser add-ons.

5. Text & Email Communications

If you opt-in to receive wellness tips, updates, and reminders, we may use:

  • Email
  • SMS/Text notifications
  • Abandoned cart messages

Your consent applies only to ShiLives and you may unsubscribe at any time by following the unsubscribe link in any message or emailing hello@shilives.com.

6. How We Use Your Data

Your personal data is used to:

  • Personalize recommendations from Sana & Signal
  • Process orders and ship your wellness products
  • Recommend cycle- or concern-specific rituals
  • Communicate with you about your wellness plan
  • Improve our service and understand our audience
  • Prevent fraud and ensure security

7. GDPR & Legal Basis

If you're in the EU or EEA, we process your data under these lawful bases:

  • Your consent
  • To fulfill a contract (e.g., your product purchase)
  • Legal compliance
  • To protect vital interests
  • Legitimate interest (product improvement, site analytics)

8. Retention & Deletion

We retain your data only as long as necessary for the purposes outlined above or as required by law. You can request deletion of your data by contacting us at privacy@shilives.com.

9. Cookies

Cookies improve your user experience and help us serve relevant content. We use both session and persistent cookies to:

  • Remember items in your cart
  • Maintain login sessions
  • Track performance analytics

You can manage cookie preferences via your browser or visit www.allaboutcookies.org for guidance. 

10. Automated Decision Making

We do not make legally significant decisions through automation. Signal and Sana personalize experiences using AI, but human-like empathy and consent-driven interaction remain at the heart of ShiLives.

11. Your Rights (under GDPR)

You have the right to:

  • Access your personal information
  • Request correction, deletion, or limitation of processing
  • Object to processing
  • Data portability
  • Withdraw consent

To exercise your rights, contact privacy@shilives.com.

12. Do Not Track

We currently do not respond to “Do Not Track” browser signals as there's no consistent industry standard.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in operations or regulations. The latest version will always be available on this page.

14. Contact Us

For any questions, requests, or concerns:

ShiLives
Email: privacy@shilives.com

You are in control. Always.
ShiLives exists to honor your whole self—mind, body, and soul.
Your data deserves the same respect.