This website is operated by ShiLives. Throughout the site, the terms “we,” “us,” and “our” refer to ShiLives. By accessing our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms, conditions, and policies referenced herein and/or available via hyperlink.

These Terms apply to all users of the site, including but not limited to browsers, customers, vendors, content creators, and/or contributors. If you do not agree to all the terms, you may not access our website or use our services.

1. Overview

ShiLives is a women-first, AI-powered wellness platform offering holistic health products, personalized digital consultations, and curated experiences based on bio-individual wellness.

By using our site, you confirm that:

• You are at least the age of majority in your jurisdiction, or you have provided parental consent for a minor to use the site.
• You are using our services for personal wellness purposes, not for unauthorized or commercial use.
• You will not misuse our platform in any unlawful or abusive way.

2. Services and Products

We offer:

• AI-driven health assessments (“Signal”)
• AI wellness companion chats (“Sana”)
• Curated wellness products
• Personalized recommendations

Our AI features are educational and supportive tools and are not substitutes for professional medical care.

3. Orders and Payment

We currently ship within the Netherlands. Orders over €50 ship free. Payments must be made through our secure payment providers. We reserve the right to limit or cancel orders at our discretion.

4. Subscriptions

Customers can choose recurring monthly subscriptions for their wellness products and personalized plans. You may cancel or modify subscriptions via your user dashboard before your billing cycle renews.

5. Accuracy and Availability

We make every effort to display accurate product descriptions, pricing, and availability, but cannot guarantee the absence of typographical errors. We reserve the right to correct inaccuracies or cancel orders based on errors.

6. Returns and Refunds

Please refer to our Returns & Refunds Policy for full details. Items must be unopened and in their original packaging. Due to health and hygiene standards, some items may be non-returnable.

7. User Content

You may post reviews, feedback, or questions. You retain ownership of your content but grant ShiLives a non-exclusive, royalty-free license to use, display, and share it as part of our services and community engagement. 

8. AI Features and Limitations

While our AI companions (Signal and Sana) provide holistic support, their guidance is not a replacement for licensed medical or psychological professionals. Always consult a healthcare provider for urgent or critical health concerns.

9. Privacy and Data Protection

Your personal data is protected under GDPR and processed according to our Privacy Policy. You may request data deletion at any time.

10. Intellectual Property

All trademarks, service marks, designs, and content are owned by or licensed to ShiLives. You may not reproduce, republish, or reuse our materials without written permission.

11. Modifications to Service

We reserve the right to modify or discontinue the service (or any part of it) without notice. Prices are subject to change without prior warning.

12. Third-Party Links

Our site may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party websites.

13. Prohibited Uses

You may not use our site or products:

• For any unlawful purpose
  
• To violate intellectual property rights
  
• To harass, abuse, defame, or discriminate
  
• To transmit malicious software or attempt to breach our systems
  

14. Disclaimer of Warranties

ShiLives provides services “as is” without any warranties, express or implied. We do not guarantee uninterrupted or error-free service.

15. Limitation of Liability

ShiLives and its affiliates shall not be liable for any injury, loss, or damages of any kind related to your use of the platform, products, or AI features, even if advised of the possibility.

16. Indemnification

You agree to indemnify and hold harmless ShiLives, its team, partners, and affiliates from any claim arising from your breach of these Terms or violation of laws or rights of a third party.

17. Termination

We may terminate or suspend your access to ShiLives services at any time, with or without notice, for conduct we deem unacceptable or a violation of these Terms.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the Netherlands.

19. Changes to Terms

ShiLives reserves the right to update or modify these Terms at any time. Your continued use of the site following changes constitutes acceptance of those updates.

20. Contact Information

If you have any questions about these Terms or need support:

• Email: hello@shilives.com